jaya's Privacy Policy

jaya collects certain personal and technical information to operate its services properly. The types of information are described in detail below:

1.1 Registration and Identity Information

• Full name, date of birth, and gender
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Username and password created by the user (passwords are always encrypted)

1.2 Financial Transaction Information

• Records related to deposits and withdrawals
• Details of transactions completed via bKash, Nagad, Rocket, or bank transfer
• Date, time, and amount of transactions

1.3 Technical and Usage Information

• IP address, browser type, and operating system
• Device identity (Device ID)
• Time spent on the site, pages visited, and click data
• Cookie and session data

1.4 Communication Information

• Records of your conversations with us via live chat or email
• Details of complaints or feedback

We collect information in several ways, such as:

• Direct collection: When you create an account, fill in a form, or contact support.
• Automatic collection: Through cookies, log files, and tracking technologies when you use our platform.
• From third parties: Trusted third-party services may be used for identity verification; in such cases only the minimum necessary information is received.

jaya uses your information only for specific and legitimate purposes. These purposes are:

3.1 Account Management

Information is used to create, verify, and keep your account secure. It is essential for OTP verification, login security, and password recovery.

3.2 Processing Financial Transactions

Information is used to complete deposits and withdrawals securely and to maintain records of financial activity.

3.3 Service Improvement and Personalisation

By analysing your usage patterns we improve the quality of our services and try to present content in line with your preferences.

3.4 Security and Fraud Prevention

Information is used to detect suspicious activity, prevent account hacking, and stop financial fraud.

3.5 Customer Support

When you contact support via live chat or email, information is needed to properly understand and resolve your issue.

3.6 Meeting Legal Obligations

In some cases, using or retaining information is legally required in order to comply with applicable laws, regulations, or government directives.

jaya does not sell your personal information or transfer it to third parties for any commercial purpose. However, limited information may be shared in specific circumstances:

4.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, and technical infrastructure management. These parties may only use information for the designated task and are bound by the terms of this Policy.

4.2 Legal Requirements

If disclosure of information is required to respond to a court order, government investigation, or legal process, we will do so within the bounds of the law. In such cases we will try to notify you as soon as possible, unless legally prevented from doing so.

4.3 Business Restructuring

In the event of a merger, acquisition, or sale of any part of jaya, user information may be transferred. If such a change occurs, we will inform you through a notice.

jaya applies industry-standard technical and administrative measures to protect your information. Our security framework is described below:

5.1 Encryption

All communication between you and the website and application is secured through SSL/TLS encryption. Passwords and financial information are never stored in plain form.

5.2 Access Controls

Only authorised staff can access specific information. Every access is logged and reviewed regularly.

5.3 System Monitoring

Continuous cybersecurity monitoring is carried out. If unusual activity is detected, immediate action is taken.

5.4 Data Retention and Deletion

Your information is not retained beyond the time it is needed. Once legal obligations have ended, unnecessary information is securely deleted.

jaya uses cookies, which are stored as small files in your browser. Through cookies we keep your login session active, remember your preferences, and improve the performance of our platform.

6.1 Types of Cookies

• Essential cookies: For login, session management, and security. Disabling these will prevent the site from working properly.
• Functional cookies: To remember your language and preference settings.
• Analytics cookies: To analyse site usage and improve services.

6.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause problems when using certain services.

If you have an account with jaya, you have the following rights regarding your own information:

• Right to know: You have the right to ask what information we hold about you.
• Right to correction: You can contact us to correct any incorrect or outdated information.
• Right to deletion: You may request that your information be deleted in certain circumstances, though if legal obligations exist, it may not be possible to delete all information.
• Right to restrict processing: You may ask that the use of your information be limited for a specific purpose.
• Right to complain: If you believe our use of your information is incorrect, you can raise a complaint with our support team.

To exercise these rights, contact our 24/7 live chat or email support. We provide assistance in Bengali and English.

jaya strictly follows a 21+ age policy. Our services are not for anyone under 21 and we do not knowingly collect information from minors. Age is verified at the time of account creation and additional documents may be requested in cases of doubt. As part of our commitment to responsible gaming, we follow the Responsible Gaming guidelines, which include specific measures to protect minors.

We keep your information only for as long as it is necessary or required by law. Retention periods may differ for different types of information:

• Account information: While the account is active and, after closure, for a set period as required by law.
• Transaction records: For the period set by financial regulations.
• Technical logs: Generally for 3 to 12 months, depending on system requirements.
• Support conversations: After the issue is resolved and the need for review has ended.

The jaya website may sometimes contain third-party content or links. These external sites or services have their own privacy policies and jaya is not responsible for them. We recommend reading the privacy policy of any external site before visiting it.

jaya reserves the right to change or update this Privacy Policy as needed. For significant changes we will:

• Post a special notice on the website.
• Try to notify registered users by email.
• Clearly state the update date at the top of the page.

If you continue using our services after an update, you will be considered to have accepted the revised policy. You are advised to visit this page regularly.

If you have any questions, concerns, or requests about this Privacy Policy, please contact us:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

To learn more about us, read the About jaya page. You can also visit the Frequently Asked Questions (FAQ) section for answers to common questions.